Share via

Why are the fans so loud when it is plugged in?

Anonymous
2020-03-26T21:33:42+00:00

Hi,

when i am playing a game (the sims) on my Microsoft surface laptop 3 the fans become extremely loud and the computer also starts to get very hot on the base of the computer.It also gets very hot when i just leave it to charge.

Surface | Surface Laptop | Power and battery

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question. To protect privacy, user profiles for migrated questions are anonymized.

0 comments

1 answer

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2020-03-27T00:14:36+00:00

    Hi Molly_247,

    Thank you for reaching out to Microsoft Community.

    Did this issue occurs immediately when you got the device or it was working fine before then suddenly the issue occurs?

    Which processor does your Surface Laptop 3 has? AMD or Intel?

    Please try these steps first to troubleshoot the issue on your Surface Laptop 3:

    1: Run Surface Diagnostic Toolkit and check Windows Update

    2: Update drivers and firmware

                                   Check what is the current OS Build of your Windows version by going to Settings > System > About.

                                   Go to Download driver and firmware for Surface, choose Surface Laptop 3 then click Download on the next page.

                                   Choose the .msi file that matches your current OS Build and click Next.

                                   After downloading, run and install the .msi then Restart.

    If this answer your question, we highly encourage you to inform our Community by clicking on Yes or marking my post as an answer. This will help other members who may have the same issue as you. Otherwise, don't hesitate to update us so we can further assist you.

    Kind Regards,

    Marrion Y.

    0 comments