SurfaceBook tablet not charging. Battery 1 is not present and Microsoft ACPI-Compliant Control Method Battery is missing from battery drivers. Any help?

Question

Hey, my surfacebook is not detaching and also not charging. When I detach using paperclips and charge the tablet then tablet starts charging but still says that battery 1 : not present.

Also I can't find Microsoft ACPI-Compliant Control Method Battery in device manager.

Only Microsoft AC Adapter is available.

***Moved from: Windows 10 / Devices & drivers***

Answer 1

Hello Moin_245,

Thank you for reaching out Surface Community. It seems like the battery has been removed from the system. Please go to Download drivers and firmware for Surface and download the .msi file.

• If there's not an .msi file that corresponds to the build of Windows 10 you have installed, select the .msi file that's closest to your build number.
• To find out which version and build of Windows you're using, select Start > Settings  > System  > About , then look under Windows Specifications to find your operating system version and OS build number.

Once done restart the device and see if the battery driver's were reinstalled. If still not there, let's make sure that you got the latest Windows Updates.

Go to Settings > Update & Security > Windows Updates > Check for updates. In case issue persist,

I highly recommend that you do a USB Recovery Image. You must have at least 16GB if USB Flash Drive

and it must be formatted to FAT32 prior to downloading the Recovery Image. This option reimages the entire device, including the partition on the hard drive. It is the most complete form of reset and you need to back up your personal data. 

Please keep us posted.

Regards,

KarenJune_F

Answer 2

Did all the things except for the recovery image and nothing helped. This Surfacebook was a replacement for my old SurfaceBook which had the same problems. So these problems might keep happening again in the future. I'm switching to Macbook. Thanks.