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Bit locker code

Anonymous
2024-01-23T17:26:17+00:00

I had an error on.my microsoft surface Pro. Error code 0xc0000009. Tried to fix it. When i tried to re install windows the system came up asking for a bitlocker recovery code which I never set up. Even IT admin cannot find a bitlocker code. Did not set this up. How do I fix this. I don't even mind.losing all settings on the computer provided this can be fixed.

I have checked all the usual places to find the code but can't find it.

Surface | Surface Pro | Performance and maintenance

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  1. Anonymous
    2024-01-23T19:03:30+00:00

    Hello,

    Thank you for posting in Microsoft Community.

    I understand that you’re having trouble with your Surface Pro 9. Error code 0xc0000009 is usually related to a problem with the boot configuration data. It’s possible that the BitLocker recovery code is being requested because the system detected a change in the hardware configuration or a security breach.

    If you don’t have the BitLocker recovery code and you're unable to recover the key, you may need to reset your device to factory settings using a USB recovery drive. This will erase all data on your device, but it will allow you to use your device again. This option will reimage the entire device and reload Windows including the drivers and firmware. You will need also a 16GB/32GB of flash driver that must be formatted into FAT32 prior to downloading the Recovery image. Don't use anything larger than a 32GB USB drive. See steps below for guidance.

    To download the Recovery Image: You'll another working device running on Windows.

    1. Visit the page to Download the recovery image for your Surface
    2. Sign in with your Microsoft Account
    3. From the list of Surface devices available, select the device that you need a recovery image for
    4. Please note that while you will only be presented with devices that are currently registered on your account, you will also be presented with the option to get an image for a different type of device. If you try to use this option, you will be prompted to enter the serial number for that device.
    5. Download the recovery image using the button on the page
    6. When the download bar pops up at the bottom of your screen, save the file in a location you will be able to find it.

    Note: Formatting a recovery drive will erase anything that is already stored on your USB drive. Make sure to transfer any important data from your USB drive to another storage device before using it to create a Surface USB recovery drive.

     Format USB Drive:

    1. Insert your USB drive into the USB port of your PC.
    2. From the desktop, open File Explorer
    3. Tap and hold or right-click on the USB drive and choose Format.
    4. Select FAT32 as the file system and enter a Volume label to name the USB drive, such as RECOVERY, and then tap or click Start
    5. Tap or click OK to erase the contents of the USB drive
    6. Tap or click OK when the format is complete

    Create a recovery drive:

    1. On your Surface or PC, open recovery image that you downloaded by double-clicking it or right click then select Extract and then Extract all.
    2. Select the USB drive you formatted earlier for the location and click Extract.

    Use a USB recovery drive to reset your Surface:

    1. Shutdown the Surface
    2. Insert the USB recovery drive into the USB port
    3. Press and hold the volume-down (-) rocker
    4. Press and release the power button
    5. When the Surface logo appears, release the volume-down (-) rocker
    6. Surface will start the recovery software on the USB recovery drive
    7. When prompted, choose your language options and keyboard layout.
    8. Select Troubleshoot
    9. Select Recover from a Drive. Choose Remove Everything and Fully Clean the Drive. Recovering this PC.
    10. If prompted, select Repartition the drives
    11. If prompted for BitLocker Key, tap Skip this Drive.

    I hope the provided solution works for you. I look forward to hearing from you.

    Kind regards,

    Lavenia

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  2. Anonymous
    2024-01-26T21:25:32+00:00

    Hello,

    We haven't heard from you, so we assume that your issue has already been addressed. We will not be monitoring this thread moving forward so, if you need further assistance, please create a new thread to discuss these concerns by clicking this link: Create a new question (microsoft.com).

    Thank you for understanding. 

    Kind regards,

    Lavenia

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