surface pro 4 touch problem

Question

touch works for few seconds in uefi boot

After booting on window, 2 inch vertical dead zone on whole screen

Answer 1

Hi FAJARfaisal,

Thank you for reaching out  Microsoft Community.  We are sorry to know that a vertical portion of the screen of your Surface device is no longer responding to touch. 

Here are some applicable troubleshooting steps you can do to take care of the issue. 

Method 1: Run Surface Diagnostic Toolkit and check Windows Update

Method 2***:* Uninstall/Re-install Drivers**

              Open Device Manager

Expand Firmware and Uninstall the Surface Touch Firmware

Note: If uninstalling it gives you a pop up to tick a box, please leave it untick and proceed uninstalling it instead. This applies to all drivers that needs to be uninstalled from the Device Manager

Expand Human Interface Devices

Right-click on HID-Compliant Touch Screen and select Uninstall.

Note: If there is more than one driver, uninstall those as well.

Right-click on Intel(R) Precise Touch Device still under Human Interface Devices and select Uninstall

                 Restart the Surface.

*Method 3:*Check if issue is present on the UEFI screen

             To boot the device to the UEFI screen, press and hold the Shift key on the keyboard and go to the Power icon and chooseRestart.

               Once you are in the Choose an option screen, click Troubleshoot > Advance options > UEFI Firmware Settings then click Restart.

            The device will boot to the UEFI screen, please check if the touch/pen still wont work on the affected area.

---- After checking, just choose Exit then click Restart now. If the issue occurs on the UEFI screen, we suggest you contact support to check for possible replacement options depending on the warranty of the device.

If issue is not present on the UEFI screen, then we know the symptom is being influenced by software such as Windows or other applications. Please proceed to the next step.

Method 1: Update Drivers and Firmware

                               Check what is the current OS Build of your Windows version by going to

Settings > System > About.

                              Go toDownload driver and firmware for Surface, choose Surface Pro 6 then clickDownload on the next page.

Choose the .msi file that matches your current OS Build and clickNext.

After downloading, run and install the .msi thenRestart your device.

Method 2: Reset Your Surface Device

Go toSettings > Select Updates & Security > Choose Recovery > Click Get Started under Reset This PC option.

Make sure to back up all your files because you need to select remove everything to reset your Surface device back to it's                                                   default operating system.

If this answer your question, we highly encourage you to inform our Community by clicking on Yes or marking my post as an answer. This will help other members who may have the same issue as you. Otherwise, don't hesitate to update

us so we can further assist you.

Kind Regards,

Crest_Z

Answer 2

I have done all these tactics, but vain.

Is there any hardware related software present which confirm what are the root cause of said issue

Answer 3

Thank you for keeping us posted, FAJARfaisal and for doing the above mentioned troubleshooting. 

Since it didn't fix the issue, this simply means that your device is already having a hardware problem specific to it's touch screen feature. The hardware driver itself for the touch screen feature is defective. This is something that can't be replaced piece by piece so we highly recommend to you to contact supportfor replacement options.

Kind Regards,

Crest_Z