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arc touch mouse flashing red?

Anonymous
2018-10-14T21:29:35+00:00

I'm trying to use an arc touch mouse for the first time.  Batteries test "good".  Device manager shows it is paired with Surface but nothing happens.

Surface | Surface Book | Install and update

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  1. Anonymous
    2018-10-14T22:34:29+00:00

    Hi Colleen633,

    Start please with a change of batteries.

    Remove it from bluetooth and re-paired it.

    Restart device.

    P.S. be sure that system and all driver are up to date.

    Let me know if you need more help.

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