surface pro 4 ceasing support/ discontinuing support

Question

Hello, I am wondering if Microsoft is going to be ceasing support for surface pro 4 anytime soon. I am about to purchase a neurofeedback ssytem that is loaded onto a surface pro 4 but the company is saying the following and I want to be cautious...

*"*I understand that these are demo or pre-owned units that have been priced accordingly. All units have been thoroughly inspected and tested and covered by the lesser of a 1 year warranty or until Microsoft ceases support on the product."

When do we know when/ if Microsoft discontinues support????

THANK YOU!!!

Answer 1

Hi, robynkop!

Thanks for reaching out to Microsoft Community and posting your inquiry regarding the Surface Pro 4 devices you plan to purchase. We understand you want to use the Neurofeedback system loaded onto the device. As for the product end of support, there's no information released yet about this. You may bookmark this page to get updates on the Microsoft Lifecycle Policy. Even if the device is out-of-warranty, you can still get in touch with Microsoft Support when you need assistance. If it involves replacement, agents will base it on the original start date of the device's warranty. If it is already out-of-warranty and the device needs service/exchange, a fee is needed and you can see more information on this page on How to get service for Surface.

We hope this helps you out.

Kind regards,

Janette_Z

Answer 2

Robyn,
Do NOT buy a used or refurbished Surface Pro 4 bundled with other
software/hardware. There have been multiple issues with these SP4's - screen
flickering/shaking as they heat up, typecovers that stop working, battery
swelling causing bulging and separation of the screen from the device.
https://neuroptimal.com/product/neuroptimal-personal-tablet-bundle/ is selling a
bundle with SP6 - looks like the SP6 is not a refurb.