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Surface dial worked for few days and does not turn ON or anything

Anonymous
2024-12-03T03:44:43+00:00
  • Surface Dial is dead on me after few days for reasons unknown.
  • Barely used but worked the first week or so fine.

-Used with CONCEPTS drawing app on a laptop with an XP pen drawing tablet

  • New batteries, unpaired bluetooth on the laptop
  • Tried new laptop to pair

the light does not want to turn on at all and no signs of device turning on regardless. ITS DEAD! could be a defective unit but Amazon return window is beyond accepting window. Need help!

Surface | Accessories | Surface Dial

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  1. Anonymous
    2024-12-04T05:34:50+00:00

    Hello, GunakarG.

    Welcome to Microsoft Community!

    After reading your description, I noticed that your Surface Dial is currently not working correctly.

    This could indeed be a product quality issue, and it has been tested on different devices. You have used the test in the right way and I appreciate your action.

    Since the return period has already passed, we need to consider hardware level troubleshooting. Since I'm not around to assist you directly with debugging your device, I recommend contacting the Surface Technical Support team for more efficient hardware service.

    I will share with you the steps to create a service order:

    1. Use your personal Microsoft account (not your organization account) to access the following links:

    Contact - Microsoft Support

    1. Type Surface Dial won't work, press Enter, and click "Contact Support" at the bottom:

    Image

    1. Select Technical Support and select the device model (Surface Accessories) you are currently using in Product family, then click Confirm:

    Image

    1. You will see contact options for Chat support and Phone support, please contact them during business hours:

    I hope your Surface Dial troubleshooting will be handled properly.

    I wish you all the best.

    Best Regards.

    Leo.L - Microsoft Community Support Specialist

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