Surface Laptop Studio 2 is not charging above 49%

Question

Hello!

My Surface laptop Studio 2 won't charge past 49%. I have disabled the battery limit in UEFI.

I enabled the battery limit ~1month ago or so.

Now I need the bull battery to travel.

I have disabled the battery limit in UEFI

This had no effect. The battery is at 49%

Following the advice from Microsoft support, I have uninstalled the battery driver and discharged the battery to ~0. It did not help.

I've then made a factory reset... (this is really annoying that I had to do that. I'm wasting my time.). And it did not help either. The battery is still at 49%.

The button "Charge to 100%" is inactive in the Surface app.

If you can pass my feedback to someone developing stuff... This experience is, well, very poor! ☹️ Who could have thought that an expensive buy like this would cause trouble and burn my time? Never had something like this happened on Apple!!!

Answer 1

Hi Mykola,

Welcome to Microsoft Community.

I'm Hahn and I'm here to help you with your concern.

I'm sorry to hear about the battery throttling issue you're experiencing with your Surface Laptop Studio 2. This is a known issue, and we appreciate your feedback and are actively investigating it. We apologize for the inconvenience.

I recommend that you stay updated with Windows and Surface firmware and drivers, and I’ll keep you updated once there is any progress or resolution to this issue.

Your Sincerely

Hahn. W - MSFT | Microsoft Community Support Specialist

Answer 2

Update: Sending my laptop to their service center was the only solution. I don't think I'll ever try using the battery limit mode ever again.