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Microsoft surface Hub2s upgrade Hub3

Anonymous
2025-06-25T03:19:12+00:00

For Thailand site

Can we buy pack upgrade for Hub2s to Hub3

I have check with Synnex Thai thay not sell this pack

Please advice

Surface | Other

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  1. Anonymous
    2025-06-25T05:36:41+00:00

    Hello Phattarakan Chairat (Louktarn),

    Thank you for your feedback. Microsoft does offer an upgrade kit called the “Surface Hub 3 Pack,” which is a replaceable compute module that can upgrade existing Surface Hub 2S devices to the performance and experience of Surface Hub 3.

    Regarding the situation you encountered in Thailand (where distributor Synnex does not sell this kit), this is normal for the following reasons:

    The Surface Hub series is an enterprise-level solution, and its sales channels differ from those of general consumer electronics products (such as the Surface Laptop). It is not sold directly to end-users through standard retail channels or general distributors. Instead, it is typically sold and deployed through Microsoft-certified, authorized device dealers specializing in enterprise meeting solutions.

    Synnex Thailand, as a large distributor, primarily serves these downstream dealers rather than end-user enterprises. Therefore, you need to identify the specific dealer responsible for selling and supporting Surface Hub.

    Recommendations for you

    Please follow these steps to purchase the Surface Hub 3 upgrade kit:

    1. Contact the supplier from whom you originally purchased the Surface Hub 2S

    This is the most direct and effective method. When your company initially purchased the Surface Hub 2S, it was procured through an IT solutions provider or distributor. This supplier has the capability and channels to order the official upgrade kit for you and may also provide installation services.

    1. Find Microsoft-authorized equipment distributors in Thailand

    If you cannot locate the original supplier or wish to find a new supplier, you need to contact Microsoft's official authorized distributors in Thailand. These distributors specialize in serving enterprise customers and have been trained on Surface Hub products.

    How to find them?

    Visit the Microsoft Official Partner Search Page: Find the right app | Microsoft AppSource

    On this page, you can use filters to narrow down your search:

    Enter “Surface Hub” in the search box.

    Select “Thailand” in the Country/Region filter.

    Perform the search, and the system will list partners in Thailand authorized to sell Surface Hub.

    You can directly contact these companies listed to inquire about quotes, availability, and installation services for the “Surface Hub 3 Pack.”

    If you have any other questions or if there are parts I didn't explain clearly, please let me know. I look forward to your feedback. 

    Best Regards,
    Lizzie-Z | Microsoft Community Support Specialist

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