surface book 2 gpu task manager gtx 1060 works 0%

Question

surface book 2

it work 0% in most program

in premiere while export

gpu 0(intel 520) work 99% and so much time needed to export

i want to make premiere use gtx 1060(gpu 1 in tast manager)

i tried graphic setting in high performance and

nvidia control panel setting and others and

used even surface diagnose tool too!!! (get help app suggested me but never helped me)

but my gpu test was pool in benchmarking program

give me an answer how to solve this problem

Answer 1

Hello,

Before that I also encountered the same problem as you, my surfacebook2 is also gtx1060, but when I use premiere it only detected the integrated graphics, did not detect my gtx 1060, so I tried to disable the integrated graphics, then start Premiere, but premier still can't detect gtx 1060, but use cpu for rendering. After that, I try to download the corresponding gtx 1060 graphics driver on the NVIDIA official website (pictured), after I install the driver and start the premiere. The gtx1060 graphics card was found to be detected by premiere.

Answer 2

Hello SeongLae,

To help you out with this issue I have few questions:

1.      Can you please confirm if it was working previously?

2.      Are you getting any error while using an apps or while you are playing games?

3.      Have you check if GPU driver is visible in Device Manager?

Possible cause of this problem, is that when you running the program the GPU was not set as default.

Please check if GPU is set as automatic. Here’s how:

• Type Control Panel on search bar >Invidia>select specific apps.
• All apps running should be transfer to Invidia.

We also suggest you to contact our Microsoft Surface Support for further assistance.

Should you have any further questions, feel free to post back.

Best regards.

Answer 3

1. it didn't worked at premiere but worked at league of legend
2. i play league of legend gtx work but not work while premiere exporting
3. in device manage of course exist because it work while gaming

i select premiere app with high performance in nvidia control panel and window graphic setting but problem not solved

if i choose gtx to default gpu then surface book can't datch and even primere problem not solved

i already contact Microsoft Surface Support but their answer was Irresponsible

they just recommend surface diagnose toolkit

and it does't helped absolutely