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My arc mouse light is not bliking

Anonymous
2024-09-21T17:21:25+00:00

My arc mouse light is not bliking

Surface | Accessories | Surface mice and keyboards

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  1. Anonymous
    2024-09-22T07:15:13+00:00

    Hi Nishant,

    Welcome to Microsoft Community.

    I'm Hahn and I'm here to help you with your concern.

    It sounds like you're having trouble with your Surface Arc Mouse. Here are a few steps you can try to resolve the issue:

    1. Check the Batteries: Ensure the batteries are properly installed and have enough charge. Sometimes, low battery power can cause the LED light to malfunction.
    2. Re-pair the Mouse:
    • Go to Start > Settings > Bluetooth & devices > Add device.
    • Select Bluetooth** and then choose Microsoft Arc Mouse or Surface Arc Mouse.
    • Follow the on-screen instructions to complete the pairing process.
    1. Reset the Mouse:
    • Turn off the mouse by flattening it out.
    • Turn it back on by bending it into the curved position.
    • Press and hold the Bluetooth button for 3-5 seconds until the light starts blinking.

    If these steps don't resolve the issue, it might be a hardware problem. Please visit this link to contact Microsoft Support for service and repair of Surface accessories. Contact Us - Microsoft Support

    I hope this helps. If there is anything not clear, please do not hesitate to let me know.

    Your Sincerely

    Hahn. W - MSFT | Microsoft Community Support Specialist

    1 person found this answer helpful.
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