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Microsoft Store has never loaded on brand new Surface Go

Anonymous
2021-12-10T23:14:35+00:00

I have a brand new Suface Go with Windows 11 on it. The Microsoft Store never loads. the Calculator doesn't even open. The Snipping tool doesn't open. The BITS service is corrupt and cannot be fixed. I have tried a repair install of fresh Windows 11 and it didn't fix any of it.

I have run sfc /scannow and DSIM numerous times and they return nothing.

Running the Troubleshooter on BITS returns Error 2388526088.

Someone please help.

Surface | Surface Go | Performance and maintenance

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  1. Anonymous
    2021-12-11T10:28:10+00:00

    You can certainly try the downloadable recovery image. If it were ME, I'd return for a full refund and repurchase. (Don't exchange as you would get a refurbished Surface).

    Go to https://support.microsoft.com/en-us/surfacerecoveryimage  

    (with a different Windows computer if yours is not working properly) 

    and download a recovery image for your Surface. You will need a 16GB or 32GB USB stick (also called a flash drive) formatted FAT32 (use a Windows computer).  You can't use an actual external USB hard drive for this and don't use anything larger than a 32 GB USB stick. Best to purchase and use a new, previously unused USB stick for this. Use FULL format and not quick format and give the volume a name like surfboot. Unzip/extract the recovery zip to the root of the formatted USB stick.

    There are full instructions and a video at https://support.microsoft.com/en-us/help/4023512/surface-creating-and-using-a-usb-recovery-drive#download

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