Surface Pro keeps defaulting to Bitlocker Recovery after shutting down

Question

Hello Microsoft Support,

I don't know any possible causes, but by some mechanism, after my surface pro 4 has shut down, it causes it to boot up into Bitlocker Recovery Mode (this also happens when I keep it running all night to download large files). The screen just say that my "co figuration has changed." Yet, I don't remember messing with the hard-drive or disk.

Thanks

Margarita

Answer 1

if you are seeing the Bitlocker prompt every time you boot, try this:

1.Type Bitlocker in the search bar. Click Manager BitLocker.

2.Click Suspend Protection for the operating system drive.

3.Click Yes to continue.

4.Restart - are you prompted or not ?

Answer 2

if you are seeing the Bitlocker prompt every time you boot, try this:

1.Type Bitlocker in the search bar. Click Manager BitLocker.

2.Click Suspend Protection for the operating system drive.

3.Click Yes to continue.

4.Restart - are you prompted or not ?

Barb,

How does this resolve his issue?  All this does is turn off BitLocker, meaning his computer is no longer encrypted.

I believe you know that this would stop his message from reappearing but does nothing for fixing the issue.

Since you are a community moderator one would believe that you know the importance of keeping your computer encrypted.

Are you able to help fix this issue or is disabling the service your answer?

Thanks,

ChickenPotP

Answer 3

Margarita never replied. That was the first step in trouble shooting the issue.

Sometimes trouble shooting needs to be interactive if-->>then.

If Margarita had reported that this resolved the issue, then we would have

RESUMED Bitlocker and tested to see what the status was.

Answer 4

Margarita never replied. That was the first step in trouble shooting the issue.

Sometimes trouble shooting needs to be interactive if-->>then.

If Margarita had reported that this resolved the issue, then we would have

RESUMED Bitlocker and tested to see what the status was.

Hi,

Surface Pro 2017

Same issue than Margarita here. I disabled BitLocker and I'm able to boot normally now.

So what is the next step? I was figuring completely decrypt the drive and re encrypt after a while but have no idea if it will solve the problem.

What I've notice is it happened after win updates. Seems like I'm not the only one on the web.

I've come into this thread in the "Partner Network" but it's quite deep dive and I hope we can fix without using "in house" tools.

https://partnersupport.microsoft.com/en-us/par\_clientsol/forum/par\_win/bitlocker-randomly-asking-for-recovery-key/281e3503-64d0-4c3a-b6ad-856388c7b938

Since the Surface was purchase recently, not attached to any domain, it was not used a lot. I believe that it has TPM 2.0. For the Firmware update, we depend on Microsoft Windows Update and the latest is installed.

Regards,