Dear Devon Harrell,
Thanks for using Microsoft products and posting in the community.
If you want to replace your Surface battery, you can contact Surface Support to submit your order:
- Use your personal Microsoft account (not your organization account) to access the following links: Contact - Microsoft Support
- Type Surface Power and battery, press Enter, and click "Contact Support" at the bottom.
- Select Surface – Battery life & charging - Surface Laptop, then click Confirm.
- You will see contact options for Chat support and Phone support, please contact them during business hours.
Best Regards,
Huy-K | Microsoft Community Support Specialist