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QC 30 stopped working

Anonymous
2018-11-04T05:12:37+00:00

About 3.5 hours to solve a simple Bluetooth headphone device problem on Windows 10.

I unpaired my Bose QuietControl 30 from my Surface last night and then could not get it working at all.

What did NOT work:

Updating drivers, turning on off Bluetooth, restarting, deleting Bluetooth items from C:, unselecting “low power mode” from Bluetooth, uninstalling and restarting, scanning for new hardware. Updating the bose heaphones from btu.bose.com, many “The best drivers for your device are already installed”.

I suggest you do update your Bose device under btu.bose.com for firmware 2.7.6 via usb and then try this:

(Windows key) + r

Type “services.msc”

Look for Bluetooth Support Service,

Right click and go to Properties

Change Startup type: from Disabled to Automatic

Restart and try pairing like normal. (windows key + “Bluetooth” enter, pair add Bluetooth or other device and the first Bluetooth option.)

Thanks to OB200 from https://community.bose.com/t5/Headphones-Archive/Quiet-Comfort-35-Won-t-connect-to-my-windows-10-Computer/td-p/86730/page/3

Thank you Microsoft and Marvell AVASOFT for making this extremely lengthy process.

Surface | Surface Pro | USB-C

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  1. Anonymous
    2018-11-04T09:45:42+00:00

    did these stop working after the firmware update and is that what caused you to

    unpair/pair etc. to try to get them working again? or did they stop working and

    then you did the update?

    >I suggest you do update your Bose device under btu.bose.com for firmware 2.7.6 via usb and then try this:

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