surface 2 uefi not working

Question

Hi i recently got my hands on a surface 2 but i can't get into the uefi settings to boot from usb.

i've tried:

• holding the volume up while hitting the power button. i held it all the way to the login screen
• same with volume down
• hitting F12 while booting up
• hitting F2 while booting up

hope you guys can help me

[Moved from: Windows / Windows 10 / Sleep and Power on/off]

Answer 1

Hi wolfblaster123,

Your Surface may be unable to carry out the task because of a software problem. Can you share more information about why you are trying to boot from a USB?

If you are able to log in to Windows, you can access the UEFI through these steps:

1. Open Settings.
2. Choose Update & Security.
3. Go to Recovery.
4. Under Advanced startup, click on Restart now.
5. The Surface will restart and take you to the advanced recovery options.
6. Choose Troubleshoot.
7. Select Advanced options.
8. Choose UEFI Firmware Settings.
9. Click on Restart.

Let me know if you need more help.

Answer 2

yeah that's kind of the problem i can't get in and via the usb boot program i can try to remove the password.

Answer 3

Hi,

Thank you for the update. We suggest that you follow the steps on this link on how to reset your Surface using a USB recovery drive.

Let us know how it goes.

Answer 4

If booting from a USB the boot info is on the USB drive it is not using UEFI boot on the device.

The only time UEFI on the device is used is:

When you Reset from the Windows sign-in screen or reset the device from within windows.

https://support.microsoft.com/en-us/help/4037673/surface-refresh-or-reset-surface-rt-or-surface-2

To boot from a good USB restore drive, turn the device off, hold the volume down and press the start button, release the volume down when the surface logo appears.