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Surface Book 2 -Can't Delete Files

Anonymous
2020-02-14T13:45:47+00:00

Good Morning, 

I have a Surface Book 2 and I cannot delete files off my laptop. I have windows 10 and everything else works fine but when I try to delete a file the computer ignores the command (i.e. me clicking the delete button, dragging the item to the recycling bin, or right-click delete). I have additionally tried seeing if the program files were locked which they weren't, and have tried going through computer configuration but no avail. Can someone please help, guide or assist me in deleting these files? It's starting to eat up my storage room. P.S. I have a Surface Pro and have NEVER had any issues with it.

Surface | Surface Book | Install and update

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  1. Anonymous
    2020-02-14T16:53:10+00:00

    Hi, Trekw17!

    Thanks for reaching Microsoft Community. We are sorry to learn you encounter issues deleting files with your Surface Book 2. Thanks for taking the time to let us know about this. We need to know more about the situation.

    • Does this happen to any file?
    • Is it happening on any folder?
    • Is there any error message?
    • When was the last time you were able to delete files?
    • Is your Recycle Bin full?

    For the meantime. Kindly follow the steps below to troubleshoot the issue.

    Check for Windows Update:

    Go to Settings > Update & Security > Windows Update > Check for Updates

    Please restart your device to apply the updates.

    You may try going to Settings > System > Storage > select Free up space now.

    You can also visit this page to be guided on the steps to Free up drive space in Windows 10.

    If the issue persists, kindly visit this page to Automatically diagnose and repair Windows file and folder problems.

    We hope this helps you out, we highly encourage you to inform our Community by clicking on Yes or marking my post as an answer. This will help other members who may have the same issue as you. Otherwise, don't hesitate to update us so we can further assist you. 

    Kind regards,                                                                                                                 

    Janette_Z

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