Hello Craig,
Thank you so much for raising this concern in Microsoft Community.
I totally understand the need to talk to our live supports. No worries, I'll provide you the steps and please follow the instructions below.
To contact a live support, here are the steps:
- Go to Contact Us - Microsoft Support2. Choose how you would like to get support for your Surface device.3. Type in the problem you need help with.4. Look at any available solutions offered and select Contact Support. Here is a link you can check to know a detailed guide in reaching our live support: How to get Phone and Chat Support (for Surface Home/Consumer - Microsoft Community I wish you all the best and hoping you'll get a resolution there. Hope this helps!Regards,Rolando S.