charger under warranty. Get a replacement

Question

how do I get a replacement charger for my surface pro

Answer 1

Hello Halliday (Bullard)"),

Please see How to get service for Surface (microsoft.com). Otherwise, kindly contact our support via Contact Us Microsoft Support to seek exchange options for your device. You can also contact them via phone, see Global Support Phone Numbers. For detailed instructions on how to contact our support, click here.

If this answers your question, please let our Community know by marking this post as an answer. This helps other members who may have the same concern as you.

Answer 2

Hi Halliday (Bullard)"),

Thank you for reaching Microsoft Community.

I would like to make sure first if this is for a Surface Pro 8 since Surface Pro 8 was just released. Please confirm with the model of the device.

What is wrong with its charger? Does it have any physical damage or is it not working?

Thanks.

Answer 3

I received the surface pro in August 2020? at the start of last year's school year.

The charger does not work, no damage noticed.

I have no power to the surface pro so I can't get any other information.

Answer 4

Hi Halliday (Bullard)"),

Thank you for confirming. I'll move the thread under Surface Pro 7 since it seems that the device is a Surface Pro 7 based on the released date. For the issue on the power supply, please try to follow these steps below first to troubleshoot:

1: Disconnect PSU and check its connection                 

                   Unplug the power connector from side of device

                   Unplug the PSU from the wall outlet

                   Check that the power cord is securely attached to the PSU

                   Unplug any USB devices from the charge port on the PSU

                   Wipe the pins on the power connector with a soft, dry, lint-free cloth (microfiber cloths work great).

                   Plug the PSU back into the wall outlet. If possible, try a different wall outlet

                   Plug the power connector back into side of device

                   Verify that all connections are secured

2: Check for any physical damage

                   Check the PSU for any physical damage on its connectors, brick and cables

3: Change the orientation of the power connector

                   Try turning the connector that attaches to the side of the Surface and plug it on a different position

If the issue persist, I suggest contacting support for assistance as what StevenK_M suggested.

Answer 5

Thanks!

Tried it all! No luck!

Have a great day!