Pen does not write

Question

Split from this thread.

Greetings! I'm having the same issue and unfortunately what worked for JAHaluska didn't work for me. I went through all the same steps:

1. Restarted surface multiple times
2. Ran surface diagnostic toolkit multiple times
3. Checked LED light multiple times, battery shows 100%
4. Removed Pen device from device manager (bluetooth section)
5. Unpaired pen device from bluetooth
6. Removed Intel(R) Precise Touch Device
7. Restarted surface and repeated steps 4-6 multiple times

It always auto re-installs the device fairly quickly after the restart.

I haven't had any trouble with touch or pinch/zoom on websites

The pen button works everytime opening One Note (or whiteboard)

The pen eraser is correctly recognized 1-2 inches above the screen as I can see the cursor moving while hovering over it. 

I have a bluetooth mouse connected, but that's the only other peripheral besides the type cover. I've tried disconnecting/removing it as well to see if somehow it was interfering. 

It's hard for me to think of anything else besides it just being a defective pen. I used it for like 2 days and it worked, then as of last weekend it just didn't anymore.

Any help would be greatly appreciated!

Will

Answer 1

Pens do not have to be paired to write, so Bluetooth should not be a factor.

1. Can you try your pen on someone else's Surface and vice versa?
2. Can you try reseating/replacing the pen TIP?
3. Can you write with your finger ?

Answer 2

Thank you Barb for your quick response!

1. I don't know of anyone else with a surface, honestly, so I'm not sure I'll be able to do that one. I do have a 3rd party pen coming in today that I am going to try out when it arrives. 
2. I haven't tried adjusting the tip, but I just pulled it out and put it back in. I don't remember it coming with an additional tip but I maybe mistaken I will have to get the box and look and see if it comes with extras. My apologies this is a good idea.
3. I'm curious about this one. in Snip & Sketch and the Whiteboard app one finger just moves around the canvas but doesn't actually write. I can only write by click-moving on touchpad or mouse. (Edit, Click-moving draws on Snip & Sketch but just moves the canvas around in the whiteboard app). So no, I don't think I can write on the whiteboard app at all anymore

Answer 3

You should be able to select a pen tool and use your finger to draw:

if you cannot draw with your finger, try this:

1. Select the search box in the taskbar, type

device manager

and then select Device Manager

2. Click the arrow to the left of Human Interface Devices to expand.
3. Right-click HID-compliant touch screen, and then select Uninstall. Don't delete if prompted.
4. Restart

Answer 4

Please tell me how much money do I have to pay for this? to be on and use my surface pen??

Answer 5

Please tell me how much money do I have to pay for this? to be on and use my surface pen??

I don't understand what you are asking.