How to stop 360 photos moving with Surface Pro tablet orientation

Question

I would like to know how to disable a feature present on the surface pro.

When you open a 360 photo in Chrome, you can move around the photo by touching the screen, using touch pad or moving the tablet. The later can be very annoying, especially if you have the tablet on table that moves- the image shakes!. Its especially annoying if you have the tablet on your lap or if you select an area of a 360 image and try to show it to someone who is not right next to you..

How can you stop the Surface from scanning around a 360 image when the tablet is moved?

Thanks!

Answer 1

Hello GS-ASUS laptop,

Welcome to Microsoft Community.

After reading your description of this issue, I would like to introduce you to the existing sensors on the Surface Pro 8: 

• Accelerometer
• Gyroscope
• Magnetometer
• Ambient Color Sensor (brightness and color)

I believe this situation you describe here may have something to do with the Accelerometer or Gyroscope sensor that comes with the Surface Pro 8, because when you "move the Surface Pro 8," the sensor recognizes this behavior.

I have also found another thread for you, where you will find that the moderator has discussed this issue and retrograde with other users:

Gyroscope and accelerometer - Microsoft Community

The problem, however, is that the sensors don't seem to have a direct option to turn off, as they are all turned on by default. While you can easily turn off the automatic rotation of the screen in the Start menu - Settings - System - screen, this does not turn off the sensor.

Therefore, I recommend that you refer this issue to the Surface technical support team, who may be able to provide more advice on this issue. I can direct you to how to get in touch with them:

1. Use your personal Microsoft account (not your organization account) to access the following links:

Contact - Microsoft Support

2. Type Surface, press Enter, and click "Contact Support" at the bottom:

3. Select Technical Support and select the device model you are currently using in Produce family, then click Confrim:

4. You will see contact options for Chat support and phone support, please contact them during working hours to suggest contact:

I wish you all the best.

Best Regards,

Mitchell | Microsoft Community Support Specialist

Answer 2

So there is a workaround,

Device manager> Right click "Sensores HID v2" and select > Disable device

This also disables the ambient light sensir and the compass but at least the 360 photos are not moving around.

Answer 3

Hi GS-ASUS laptop,

Yes, I did think about this solution, but in fact, you have noticed that in the device Manager, there is only one sensor option, which means that when you manually disable the driver, other sensors will be disabled at the same time.

However, after investigating multiple Surface devices, we noticed that in some newer Surface devices, the Surface designers separate the sensor driver in the Sensores option of the device Manager, such as the following screenshot from the Surface Pro X:

Therefore, I believe that developers should pay attention to this inconvenience, so in the subsequent development of new versions of the Surface, they will no longer integrate all the sensors in the same driver.

But I'm glad to know that this seems to work for your needs, and at this point, it's probably the only, if not perfect, solution.

If you have further questions about using Microsoft products in the future, feel free to post a new thread here.

Have a good day.

Best Regards,

Mitchell | Microsoft Community Support Specialist