Share via

How to get NFC reader to work on Surface Go

Anonymous
2018-09-30T01:24:19+00:00

I have a Surface Go, but I can't use the NFC reader.  It shows as installed in device manager, but when I open an app to use it, like GoToTags, it says no NFC device is installed.  Please help.  Microsoft support was unable to help me.

Surface | Surface Go | Install and update

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question. To protect privacy, user profiles for migrated questions are anonymized.

0 comments

11 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2018-10-02T04:23:57+00:00

    Hi Robbie,

    We're sorry to hear you're having issues connecting your NFC reader.  For scenarios like this, since the hardware is being detected by Windows and not by the software app, one of the suggestions we would like you to do is to try to uninstall the software and re-install it with the device plugged in your Surface Go.

    Normally error messages like this happen because the software needs to be configured with the actual device plugged in.  Another way to check, if you have another PC where you can insert the NFC reader and see if the other hardware can detect it and use the same functions.  

    If the issue would still persist after uninstalling and reinstalling the software, please reply back to this thread so we could further provide you with other steps to resolve this.

    0 comments
  2. Anonymous
    2018-10-03T01:58:20+00:00

    I think you just provided a canned answer...  There is no device to plug in.  The Go says it has a built-in NFC reader.  No application I use can find it or use it.

    I need help troubleshooting this.

    6 people found this answer helpful.
    0 comments
  3. Anonymous
    2018-10-15T17:23:06+00:00

    I found an app which at least reads a NTAG203 but not NTAG215 https://www.wakdev.com/en/apps/nfc-tools-pc-mac.html

    I can't write any tags though, so I wonder whether this implementation has some limitations.

    2 people found this answer helpful.
    0 comments
  4. Anonymous
    2018-10-15T20:02:45+00:00

    Also, I just remembered I have a Sony SBH52 bluetooth headset with NFC. I just tapped that on the Go and it asked whether I wanted to set up the device, tapped yes and it automatically paired it. So it does work, it just appears that the drivers aren't the standard NFC device type stuff for 3rd party software to work with at present.

    I think we'll all need to start hassling software developers if there's a particular application we want that isn't supported.

    1 person found this answer helpful.
    0 comments
  5. Anonymous
    2018-10-29T16:24:53+00:00

    Also, I just remembered I have a Sony SBH52 bluetooth headset with NFC. I just tapped that on the Go and it asked whether I wanted to set up the device, tapped yes and it automatically paired it. So it does work, it just appears that the drivers aren't the standard NFC device type stuff for 3rd party software to work with at present.

    I think we'll all need to start hassling software developers if there's a particular application we want that isn't supported.

    Alan, 

    which version of win 10 are you on? Iv tried with my surface go the same software you linked and still cant get it to work.

    Wondering if there was an update that fixed it.

    Dan

    0 comments