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Surface Thunderbolt 4 Dock Monitor Won't Find Dual Monitor after Redocking

Anonymous
2024-04-24T21:40:08+00:00

Hello,

I've got multiple Surface Laptop 5 and Surface Thunderbolt 4. I'm working with Dual 4k 28" Acer monitors.

When I disconnect my computer, go to a meeting and return, only 1 of the monitors will re-connect. The other does not show up in Display setting.

I can correct it 3 ways. Either Power cycle the monitor, power cycle the dock, or unplug the display cable and re-seat it into the dock.

It brings both monitors back online and back to their default settings.

If I am just shutting down and rebooting I've never had any issues. It is only when un-docking and re-docking the laptop that a monitor won't stay active.

Here are my current Windows specs:
Edition Windows 11 Enterprise

Version 23H2

Installed on ‎3/‎26/‎2024

OS build 22631.3447

Experience Windows Feature Experience Pack 1000.22688.1000.0

Surface | Surface Laptop | USB-C

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  1. Anonymous
    2024-04-25T10:42:44+00:00

    Hi Andrew,

    Welcome to Microsoft Community.

    I'm Hahn and I'm here to help you with your concern.

    I understand that you are experiencing issues with your Surface Thunderbolt 4 Dock and dual monitors. Based on the information you provided, it seems that the issue occurs only when you undock and redock your Surface Laptop 5.

    Unfortunately, The best thing we could do is to refer you to the support channel that is best to handle your concern which would be our live support. They would be able to give you further options and assistance on this matter. See steps below in reaching them: Contact Us - Microsoft Support

    I hope this helps. If there is anything not clear, please do not hesitate to let me know.

    Your Sincerely

    Hahn - MSFT | Microsoft Community Support Specialist

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