Share via

My surface pro continuously turns on and off when the plug in keyboard is attached.

Anonymous
2018-03-08T22:55:17+00:00

My surface pro continuously turns on and off when the plug in keyboard is attached.  I removed it and used a USB keyboard and it is fine.  As soon as I go back to the plug in it happens again.  I check and don't see any keys that are stuck that would do this.

Thanks.

Surface | Surface Pro | Display and screen

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question. To protect privacy, user profiles for migrated questions are anonymized.

0 comments
Accepted answer
  1. Anonymous
    2018-03-09T12:14:58+00:00

    Hi Chun,

    This is a possible hardware issue. Here are some solutions that you can try:

    Unplug your Surface and detach the Cover

    1. Wet a cotton swab with rubbing alcohol. (Use 95% or stronger isopropyl alcohol if possible.) Rub the cotton swab back and forth over the six circular magnets on the Type Cover's connector. After you're done, make sure the pins are dry and that no cotton fibers remain on the connector. Then clean the connector on your Surface.
    2. Reattach the Cover, making sure that all the magnets touch the bottom edge of your Surface.
    3. Reinstall the Surface Cover driver.

    Reinstall the driver

    1. Select the search box in the taskbar, enter device manager, and select Device Manager in the results.
    2. Expand Keyboards.
    3. Right-click Surface Type Cover Filter Device.
    4. Select Uninstall > OK.
    5. Restart your Surface. It'll automatically download and install the Surface Cover driver the next time you connect to the Internet.

    Force shutdown the device

    1. Press and hold the power button on your Surface for 30 seconds and then release it.
    2. Press and hold the volume-up button and the power button at the same time for at least 15 seconds and then release both.

    The screen may flash the Surface logo, but continue holding the buttons down for at least 15 seconds. 3. After you release the buttons, wait 10 seconds. 4. Press and release the power button to turn your Surface back on. You should see the Surface logo.

    If the issue still persists, you can bring your device to a Microsoft Store near you and have it checked by one of our personnel. If you're outside the US, contact our Global Customer Service.

    Feel free to post back if you have any concerns.

    1 person found this answer helpful.
    0 comments

0 additional answers

Sort by: Most helpful
Most helpful Newest Oldest