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Designer Bluetooth keyboard not turning on

Anonymous
2024-05-12T17:49:11+00:00

No flashing light

New batteries

No life!

Surface | Accessories | Surface mice and keyboards

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  1. Anonymous
    2024-05-13T08:06:04+00:00

    Hello Alexander James Wright,

    Welcome to Microsoft Community.

    It looks like you're using this keyboard device:

    Image

    Although your description of the problem here is very brief, I assume that the problem you are trying to express is that currently your designer Bluetooth keyboard does not light up even after the battery is replaced, and it is completely unusable?

    Then please allow me to direct you to our Parts support team to help you create a repair order:

    1. Use your personal Microsoft account (not your organization account) to access the following links:

    Contact - Microsoft Support

    1. Type Microsoft Designer Compact Keyboard, press Enter, and click "Contact Support" at the bottom:

    Image

    1. Select the option based on the screenshot below and click Confirm:

    Image

    1. You will see contact options for Chat support and Phone support, please contact them during working hours to suggest contact:

    Image 

    Send your device to the Accessories support team. They have the technology and equipment to inspect and service your Microsoft Designer Compact Keyboard.

    I wish you all the best.

    Best Regards,

    Mitchell | Microsoft Community Support Specialist

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