Share via

Surface Book Inflated screen and yellow spots

Anonymous
2019-06-11T15:29:09+00:00

My surface book has inflated the screen and has yellow spots on the screen this would be cubirto by Accidental Damage Protection would only have to pay the deducibe of 49us for repair?

Surface | Surface Book | Install and update

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question. To protect privacy, user profiles for migrated questions are anonymized.

0 comments

1 answer

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2019-06-11T16:15:39+00:00

    If within 3 years of purchase, Microsoft has been replacing these where the
    battery swelling has caused the screen to separate free of charge. If you are in
    the US, you should go to the closest physical retail Microsoft Store
    https://www.microsoft.com/en-us/store/locations/find-a-store - outside the US,
    contact support
    https://support.microsoft.com/en-us/help/4051701/global-customer-service-phone-numbers.
    If the screen has separated, it is NOT safe to use this device while plugged in
    to AC.

    1 person found this answer helpful.
    0 comments