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sound being turned off my tv when i turn on my laptop

Anonymous
2021-01-17T04:19:19+00:00

Hi all a question for you when i turn on my laptop the sound on my tv which runs through a sound bar stops the sound is turned back to the tv and it means that i have manually reset it to din via the remote there is no direct connection with the tv from the laptop

Surface | Surface Pro | Sound and camera

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  1. Anonymous
    2021-03-30T02:02:34+00:00

    Hi TerrenceBrock,

    Thanks for reaching out to Microsoft Community and posting your inquiry.   

    We suggest the methods below to troubleshoot: 

    - Run the Surface Diagnostic Toolkit and check for new Windows update. 

    • Boot the device to the UEFI settings and check if the issue still persists. Turn off the device > Press the volume up then the power button for 15 seconds. 
    • Download and install the driver's package. Check the specific OS build of your Windows Settings> System> About. Download the driver and firmware for Surface, choose Surface Pro 3 and click download on the next page. Please choose the .msi file that matches your current OS Build and click Next. After the download, runand installthe .msi then Restart the Surface Device.

    Keep us updated by replying on this thread.

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