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work email has been deleted, that email is tied to the security settings to my laptop

Anonymous
2023-07-18T18:39:11+00:00

Hi,

An old work email, which has been deleted, is linked to the security settings of my surface pro. It allowed me to add my current microsoft account, but when i try to change the settings for unlocking my laptop it's requiring me to use the old email. I tried an account recovery form, but the account no longer exists! Please help!

[move from Outlook / Outlook for Windows / For business]

Surface | Surface Pro | Safety and security

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  1. Anonymous
    2023-07-19T05:35:38+00:00

    Hi Ashleigh!

    Thanks for reaching Microsoft Community. We're here to help and let's work on this together.

    Regarding your query, please see through this link Change the email address or phone number for your Microsoft account - Microsoft Support for more details on changing email address linked to your Microsoft account and click on start.

    Please let us know how it goes. We look forward to hearing from you.

    Greetings,

    RodelioP.

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  2. Anonymous
    2023-07-19T19:38:03+00:00

    Thanks for the reply. I have added my microsoft account that was created with my personal email to my computer, however - when I go to the sign-in options in the settings to change the pin/etc it wants me to log in with a school or work email, not personal. I no longer have access to the work or school emails I've had.

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  3. Anonymous
    2023-07-20T05:18:53+00:00

    Hi Ashleigh!

    Thanks for getting back to us!

    May I know if this device is a company provided device?

    Regards,

    RodelioP.

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  4. Anonymous
    2023-07-20T17:14:02+00:00

    Hey there, it is not a company issued device. I purchased it new from a retailer.

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  5. Anonymous
    2023-07-21T00:28:05+00:00

    Hi Ashleigh!

    Thanks for reaching back to us!

    We truly appreciate your cooperation on this matter. If that's the case, I highly suggest you contact our live Microsoft support team for further assistance. Since here in community forums, we don't have the right tools and resources to be of help with this.  Below are the steps on how to contact them:

    1. Go to Contact Us- Contact Us - Microsoft Support.
    2. Choose how you would like to get support for your Surface device.
    3. Type in the problem you need help with.
    4. Look at any available solutions offered and select Contact Support.

    Thanks again for choosing Microsoft. Hope this helps!

    Regards,

    RodelioP.

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