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My computer freezes while on Video Call

Anonymous
2020-05-13T06:59:27+00:00

Hi, 

My Surface Laptop 3 freezes while I am on a video conference on Zoom, Skype for Bussiness, and Microsoft Teams on a daily basis. I brought the computer 1 week ago and my computer is up today. 

Cheers, 

Y Pat.

Surface | Surface Laptop | Power and battery

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  1. Anonymous
    2020-05-14T01:16:52+00:00

    Hi Y Pat,

    Thank you for reaching out Microsoft Community. We apologize for the inconvenience this may have caused you.

    This performance issue could be due to a corrupted system files and to check this out, it's best if you can run the system file checker. 

    Run the System File Checker

    To run the system file checker, kindly type Command Prompt on the search box next to the Windows and run it as an administrator. Type sfc /scannow and hit enter. Let it load,detect and repair those corrupted files.

    Whether or not it detects any corrupted system files, you can download this in-place upgrade to re-update the Windows OS of your Surface device. This won't delete the files nor the existing applications you already installed on your Surface. This will just re-update the Windows version and re-download those drivers and if there's any corrupted one, that will be replaced right after the installation is done. Just click "D****ownload Tool Now" and hit Next once you see "U****pgrade This PC". Once done, please uninstall and reinstall those apps and check if this works fine now.

    If this answers your question, feel free to mark this post as an answer. Otherwise, don't hesitate to respond to this thread if you need further assistance.

    Kind Regards,

    Crest_Z

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