1st Gen Surface Laptop: Unlock Encrypted BitLocker (all 4 partitions) and reinstall Windows

Question

Hello all,

I would like to install Windows to the latest version on my Surface Laptop Gen 1 - unsuccessfully so far.

All recovery options given redirect me back to the option menu saying "something has gone wrong".

Tried a variety of BIOS settings, trying to install Windows via USB (unsuccessfully so far) and other methods.

I don't have any BitLocker Encryption or back up keys.

At this stage, I am thinking of wiping/formatting the main disk incl. partition but I am yet about to find a way how to do so - and install Windows from a bootable USB.

Various manual commands failed verification check etc.

Any suggestions are greatly appreciated. I am clueless...

***Move from Windows / Windows 10 / Devices and drivers***

Answer 1

Hello BananaOverApple,

Thanks for reaching out to Microsoft Community. I understand how important for you to reinstall Windows on the device.

In this case, to wipe out everything including the partition, I'd highly suggest performing a USB recovery image. This option reimages the entire device, including the partition on the hard drive. It is the most complete form of reset.  You must have at least 16GB/32GB of USB Flash drive and it must be formatted to FAT32 prior to downloading the Recovery Image.

To proceed, thoroughly follow the procedures in Creating and using a USB recovery drive for Surface - Microsoft Support.

Let me know if that works. I'll wait for your response.

Regards,

StevenK

Answer 2

We haven't heard from you in 72 hours, so we assume that your issue has already been resolved. We will not be monitoring this thread moving forward so, if you need further assistance, please create a new thread to discuss these concerns by clicking this link: Create a new question or start a discussion (microsoft.com)