Surface Pro 4 Fail install windows 10

Question

Hi all,

I am now trying to install windows 10 using Installation Media.

The tool was working perfectly until the "Finishing up" section (Green tick in front of "copying windows files", "getting files ready for installation", "installing features" and "Installing update".

Pretty sure the media is working, I just installed windows on another computer.

No error code and any other instruction, just a window saying "Windows could not update the computer's boot configuration. Installation cannot proceed".

It is a Surface Pro 4

Appreciate your time

Mr. Potato

Answer 1

Hello Ace of Potato,

Thanks for taking your time to post your concern here.

If you're trying to reinstall the Windows 10 operating system, we suggest to perform a USB recovery image. This option reimages the entire device, including the partition on the hard drive. It is the most complete form of reset.  You must have at least 16GB/32GB of USB Flash drive and it must be formatted to FAT32 prior to downloading the Recovery Image.

To download the Recovery Image:

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1. Visit the page at http://www.surface.com/support/warranty-service-and-recovery/downloadablerecoveryimage
2. Sign in with your Microsoft Account (this is the email address we asked you for at the start of the call)
3. From the list of Surface devices available, select the device that you need a recovery image for
   Please note that while you will only be presented with devices that are currently registered on your account, you will also be presented with the option to get an image for a different type of device. If you try to use this option, you will be prompted to enter the serial number for that device
4. Download the recovery image using the button on the page
5. When the download bar pops up at the bottom of your screen, save the file in a location you will be able to find it.

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Format USB Drive:

1. Insert your USB drive into the USB port of your PC.
2. From the desktop, open File Explorer
3. Tap and hold or right-click on the USB drive and choose Format
4. Select FAT32 as the file system and enter a Volume label to name the USB drive, such as RECOVERY, and then tap or click Start
5. Tap or click OK to erase the contents of the USB drive
6. Tap or click OK when the format is complete

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Create a recovery drive:

1. On your Surface or PC, open recovery image that you downloaded by double-clicking it
2. At the top of the window tap on Extract and then Extract all. Select the USB drive you formatted earlier for the location and click Extract.

Perform USB recovery image:

1. Turn the Surface off by pressing the power button
2. Insert the USB recovery drive into the USB port
3. Press and hold the volume-down (-) rocker
4. Press and release the power button
5. When the Surface logo appears, release the volume-down (-) rocker
6. When prompted, choose your language options and keyboard layout
7. Select Troubleshoot
8. Select Recover from a drive. If prompted for a recovery key, select Skip this drive at the bottom of the screen.
9. If prompted, select Repartition the drives.

Hope this helps.

StevenK

Answer 2

Thanks for your reply, it does work perfectly.

I went to this website and download the tool for my surface

copied it into a USB

turn off secure boot in bios, and boot into USB.

Select reset my PC

Select just remove my files ( the remove everything option fail...)

And in my case, it fixed.

Peace

Answer 3

We're glad that the USB recovery image has fixed the issue on your device, Ace of Potato.

If there's anything else, don't hesitate to reply back or create another post.

Kind regards,

StevenK