Share via

Display screen cropped on windows surface

Anonymous
2022-11-28T05:32:45+00:00

I've seen a couple questions similar to mine when the display screen gets under scaled after playing sims 4. The solution replies did not work for me. I rebooted my laptop to factory settings and that fixed it the first time but its happened again and I don't want to have to clear my whole surface again and lose certain things I didn't save.

One of the answers said :

"Try going into device manager and uninstalling the driver for the video display adapter - do NOT delete it when prompted. Then restart your Surface." but i cant seem to find the "video display adapter".

Im not sure what version my surface is but it was purchased in 2018 and at the time it was the newest version.

***Moved from Microsoft Edge / All other issues / Windows 10***

Surface | Surface Pro | Display and screen

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question. To protect privacy, user profiles for migrated questions are anonymized.

0 comments

2 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2022-11-29T14:01:13+00:00

    Hi Sarah Z1,

    Thank you for reaching Microsoft Community. I understand how frustrating this is especially after doing a reset on the device and starting from scratch then eventually issue happens again.

    I would like to ask though, after the reset where the issue was initially fixed, may I know what was the last action that you did on the Surface that could have triggered the issue again? Did it happen after playing Sims 4 again?

    Please try to check first in the Display settings of the device if are set to Recommended setting. Open Windows Settings > System > Display. See "Scale and layout" and "Display Resolution" settings and make sure that they are on Recommended.

    If possible, please try to take a picture of the device display also where we could see the issue that you are getting then share it to us here.

    To know the exact model of your Surface also, please see page for details: Find out which Surface model you have - Microsoft Support and Find the serial number on your Microsoft or Surface device - Microsoft Support. You may also enter the serial number on this page: Check Warranty Page - ROBO SelfServe Portal (surface.com).

    Kind regards,
    Marrion

    0 comments
  2. Anonymous
    2022-12-02T19:47:53+00:00

    Hi Sarah Z1,

    We haven't heard from you in 72 hours, so we assume that your issue has already been resolved. We will not be monitoring this thread moving forward so, if you need further assistance, please create a new thread to discuss these concerns by clicking this link: Create a new question or start a discussion (microsoft.com).

    Thank you for understanding. 

    Kind regards,

    Marrion

    0 comments