display show inverted color after update to the latest firmware with window 10 1909

Question

display show inverted colour after update to the lastest firmware "SurfacePro7_Win10_18362_21.063.34638.0.msi" with window 10 ver 1909

Answer 1

Hello Jason_LIM_PS,

Thanks for posting your concern here.

In this case, we suggest to follow these methods to isolate the issue:

• Force a shut down and restart your Surface. It resets the hardware and clears all the cache and memory for your hardware.
• Run Surface Diagnostic Toolkit and check for Windows Update. It would be much better if you update it to Windows 10 version 21H1.
• Run System File Checker in Windows 10.

In any event, the issue persists, then we may need to perform a Fresh Start on your device. It lets you perform a clean reinstallation and update of Windows while keeping your personal data and most Windows settings intact. Fresh Start will remove most of your apps, including Microsoft Office, third-party anti-virus software, and desktop apps that came pre-installed on your device. You will not be able to recover removed apps, and will need to manually reinstall these apps later.

To use Fresh Start, select Start > Settings > Update & security > Windows Security > Device performance & health. Under Fresh Start, select Additional info > Get Started.

Hope this helps. Feel free to reply on this thread to keep us posted.