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Pen much less responsive when hovering over the screen in Surface Pro 7 compared to Surface Pro 4

Anonymous
2021-06-26T06:08:41+00:00

I've noticed that the pen I've been using on my surface pro 4 seems to be much less responsive on my surface pro 7, why is that? This happens across both the 2nd gen Surface Pen as well as a 3rd party surface compatible pen I have.

Surface | Surface Pro | Display and screen

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  1. Anonymous
    2021-06-26T19:05:25+00:00

    Hi JeremyZhang2,

    Thanks for reaching out to Microsoft Community and posting your inquiry.   

    Here are some methods to improve the usage of your Surface Pen:

    • Run Surface Diagnostic Toolkit and check Windows Update.
    • Run the System File Checker. ****
    • Adjust the Pen pressure sensitivity opening the Surface App on the search box and select Pen.
    • Recalibrate the touch point of your pen by going to the Search box > Search for Calibrate the screen for pen or touch point > Calibratethen test the pen.
    • Refresh the touch drivers. Open Device Manager then go to Human Interface Devices > look for "Uninstall HID-Compliant Touch Screen" > Right-click on HID-Compliant Touch Screen > Uninstall (if you're seeing two HID Compliant Touch Screen, Uninstall the two drivers).

    • Under Human Interface Device, Right-click on Intel(R) Precise Touch Deviceand select Uninstall.

    • After uninstalling the drivers, make sure to Restartthe device to give the drivers a refresh.

    • Install the drivers package. Check the specific OS build of your Windows Settings> System> About. Download the driver and firmware for Surface, choose Surface Pro 7 and click download on the next page. Please choose the .msi file that matches your current OS Build and click Next. After the download, runand installthe .msi then Restart the Surface Device.

    Keep us updated by replying on this thread.

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