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I bought my Surface Book 2 in September 2018. Now, 5 months later, I've been having problems connecting my paired Bluetooth devices. I've tried 3 different pairs of headphones and they all connect to my phone just fine. Therefore, I know it is the Surface Book 2 that has the issue. I also attempted to unpair and re-pair the headphones. No such luck. I attempted to troubleshoot in the settings and it said "Error code 38 cannot be fixed in settings, visit manufacturer website." So I did.... No answers or solutions found...
So here I am, on deployment, no Microsoft stores in site. After spending almost $1,500 on a "Best in the market laptop", which I can't even get a simple Bluetooth connection.
Does anyone know how to fix this? I admit I'm not the most tech-savy, but never had a problem with Bluetooth on any other laptops before.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question. To protect privacy, user profiles for migrated questions are anonymized.
Hi Amanda,
Thank you for posting us here in Microsoft Community! Based on your post, there are few reasons why you are getting to this issue and which may be due to an issue with its software.
If you’re trying to connect to a Bluetooth device and run into problems, you may refer to this ***article***that may help fix your concern.
Keep us posted with the outcome.
Loyd G.