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I accidentally dropped my Surface pro 7 causing the screen to shatter. I bought a new screen carefully unglued the old one and replaced it. On start up after replacement the surface boots up then shuts down almost 1 minute after start up each time. The windows 10 operating system appears then it immediately shuts down. I can boot into UEFI but the same happens - sudden shut down after 1 minute. Does anyone have any suggestions as to what I have done. I'm wondering if the process of removing the glue with heat may have caused something to be damaged? Maybe dropping it caused more than the screen to be damaged. Thanks for any thoughts.
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I'm wondering if the process of removing the glue with heat may have caused something to be damaged? Maybe dropping it caused more than the screen to be damaged.
either or both.. this is why even Microsoft does not replace screens (or
anything else inside these tablets) and only exchanges for refurbs. There really
is no way to guess what is damaged, sorry..
I know this isn't the same situation as yours but maybe it will help.
I just got a replacement (1st one kept BSOD every 5 minutes). My new one, keep shutting down (did this 4 times during setup).
I found if you have a mouse/keyboard, try to keep moving the mouse from letting the device go idle.
I installed the latest firmware for my OS build for the Surface Pro 7 (just came out Aug 17 2020). So far, the new firmware is stable and windows stays on longer than a minute. Of course, I'm still on 1903 because the updates destroyed my Pro 7 last time (got all those BSOD after updates).
thanks for your help and advice!
I know this isn't the same situation as yours but maybe it will help.
I just got a replacement (1st one kept BSOD every 5 minutes). My new one, keep shutting down (did this 4 times during setup).
I found if you have a mouse/keyboard, try to keep moving the mouse from letting the device go idle.
I installed the latest firmware for my OS build for the Surface Pro 7 (just came out Aug 17 2020). So far, the new firmware is stable and windows stays on longer than a minute. Of course, I'm still on 1903 because the updates destroyed my Pro 7 last time (got all those BSOD after updates).
thanks for your advice I will give this a go!
I tried rebooting to a usb with windows iso file and new firmware but again I got a minute into the news install and it shut down! Its almost like a lid shutting! I wonder if I have damaged the sensor that detects the type cover closing causing the shutdown?