Blank screen with purple square on it

Question

Im not sure exactly what happened with my laptop. I was typing something up and chrome crashed. Then all of my applications highlighted black, so i closed the screen. I came back a couple hours later, and the screen was blank. All there was on the screen was a purple square. Does anyone know how to fix this? Is it a virus that corrupted the computer?

Answer 1

Hi, ajwoody07!

Thanks for reaching out to Microsoft Community and posting your concerns. We understand you are concerned of what you see on the screen this time after it rebooted when Google Chrome crashed. This is not the experience we want you to have and we thank you for taking the time to let us know about this as it allows us to help you out. 

Is it possible for you to take a video and upload it here? In the meantime, you may try to force shutdown the device and restart.

1. Press and hold the power button until the screen turns off (about 10 seconds), then release the power button.
2. Press and release the power button to turn your Surface back on. You should see the Microsoft logo.

If that doesn't work, here's how to make sure your Surface turns off completely:

Press and hold down the power button until your Surface restarts and you see the Windows logo screen (this about 20 seconds), then release the power button.

We hope this helps you out. Otherwise, don't hesitate to respond to this thread if there’s anything else that needs to be addressed. 

Kind regards,

Janette_Z

Answer 2

I got my laptop Aug 2018, started well, few months later, whenever I screen uTube or videos, the screen just crashed and a blue screen appeared. I contacted my provider and nothing was resolved. The blue screen did not happened for few months because I avoided any videos or uTube screening. Now that we have to work from home, I encounter two crashed into blue screen and this afternoon, the fan was so noisy.  Is there something with the physical parts ?  My laptop is still within 2 years warranty.