Windows Surface RT will not load (Preparing Automatic Repair)

Question

Windows Surface RT turns on but will not load. There is only a black screen that says Surface and 5 small dots that move for about 10 seconds and then stop. It will either say Preparing Automatic Repair or Nothing. It will say preparing automatic repair and have five dots that move around but pause because the computer stalls. Sometimes a blue screen will pop up saying Your PC ran into some problems and needs to restart.

Answer 1

On Tue, 28 Jul 2015 02:35:22 +0000, (LIAM) wrote:

>> Windows Surface RT turns on but will not load. There is only a black screen that says Surface and 5 small dots that move for about 10 seconds and then stop. It will either say Preparing Automatic Repair or Nothing. It will say preparing automatic repair and have five dots that move around but pause because the computer stalls. Sometimes a blue screen will pop up saying Your PC ran into some problems and needs to restart.

sounds like you need to try a reset from a downloadable recovery image.

http://www.microsoft.com/surface/en-us/support/warranty-service-and-recovery/downloadablerecoveryimage

you will need a USB stick, formatted FAT32/GPT. Use the Rufus tool to prepare

the USB stick. https://rufus.akeo.ie/

__________________________________________________________________________________________________

Barb

Windows Experience MVP

My Blog - http://digitalmediaphile.com/

Please mark as answered if this answers your question

Answer 2

Hello (LIAM)") ,

Thank you for reaching out to the Surface community. Like previously suggested  you will need to download the recovery image. Thank you Barbara for your input.