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Surface pen not working

Anonymous
2024-01-16T18:53:02+00:00

Surface pen is connected on bluetooth, has a new battery, and I can write with my finger in appropriate apps, but the pen (it's barely been used) still doesn't work. I have rebooted the computer as well. Can anyone help? SUPER FRUSTRATING

Surface | Surface Pro | Display and screen

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  1. Anonymous
    2024-01-16T23:47:40+00:00

    Hello DE59XT,

    I appreciate you raising this concern to us, and I understand that you're having trouble with your Surface Pen. You got me here; we'll isolate this issue together.

    Here are some troubleshooting steps you can try:

    1. Force your Surface to restart by pressing and holding the power button for 20 seconds and release once Windows logo appears on screen.
    2. Try resetting your Surface Pen by holding down the top button for 7-10 seconds until the LED light flashes white.
    3. Make sure your Surface device is up to date with the latest Windows updates. Go to Settings > Windows Update > Check for Updates > Install > Restart device.
    4. Run Surface Diagnostic Toolkit - Microsoft Apps.
    5. Unpair and re-pair your Surface Pen with your device. To do this, go to Settings > Devices > Bluetooth & other devices > Add Bluetooth or other device > Bluetooth > Surface Pen.
    6. Download Drivers and Firmware: Download drivers and firmware for Surface - Microsoft Support
    7. Try using your Surface Pen on a different Surface device to see if the issue persists.

    See this link for more: Troubleshoot your Surface Pen - Microsoft Support

    Please let me know how it goes. Hope it helps!

    Best regards,

    Rolando S.

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  2. Anonymous
    2024-01-24T18:30:49+00:00

    Hello DE59XT,

    We haven't heard from you, so we assume that your issue has already been addressed. We will not be monitoring this thread moving forward so, if you need further assistance, please create a new thread to discuss these concerns by clicking this link: Create a new question (microsoft.com)

    Thank you for understanding.

    Regards,

    Rolando S.

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