Surface pen battery draining

Question

Hello, I recently purchased a Surface Pro 7 & the Pen (ice blue).

They all worked fine for a week, until tonight I saw the battery of the pen going to 3%. (out of the blue).

So I took out the battery and put it back in and it went to 85%.

After this "reset", it didn't work anymore.

So I had to reconnect it (BT) and the battery went to 79%.

So I took out the battery AGAIN, because I didn't understand it, and the percentage went to .... wait for it.

90%. I DON'T UNDERSTAND THIS.

Right now, while I'm typing this story, it remains at 90%. (it's a Duracell battery, the included one).

Has anyone seen this strange phenomenon?

Btw love the surface 7, hate the batteryusage it drains so quickly.

Answer 1

Hi DefJam1974,

Thank you for reaching out to Microsoft Community.

Just to confirm, aside from this strange battery phenomenon, is your Surface Pen working like the inking and erasing function?

Please do these steps to troubleshoot the issue:

1: Run Surface Diagnostic Toolkit and check Windows Update

2: Update drivers and firmware

                               Check what is the current OS Build of your Windows version by going to Settings > System > About.

                               Go to Download driver and firmware for Surface, choose Surface Pro 7 then click Download on the next page.

                               Choose the .msi file that matches your current OS Build and click Next.

                               After downloading, run and install the .msi then Restart.

If issue still persist, please try this steps below:

1. While the Surface Pen is paired on your Surface, open Device Manager.
2. Click View on top and check Show hidden devices
3. Expand Human Interface Devices > HID-compliant pen > Uninstall device

Surface pen settings > Uninstall device

Surface pen integration > Uninstall device

HID-Compliant touch screen > Uninstall device (if you have 2 of these drivers, Uninstall both)

Intel (R) Precise Touch Device> Uninstall device

                                     Note: If prompted with a checkbox stating "Delete the driver software for this device", leave it uncheck then hit Uninstall.

4. Expand Firmware > Surface touch > Uninstall device

                                     Note: If prompted with a checkbox stating "Delete the driver software for this device", leave it uncheck then hit Uninstall.

5. Expand System devices > Surface pen pairing > Uninstall device

Surface Touch Servicing ML> Uninstall device

                                    Note: If prompted with a checkbox stating "Delete the driver software for this device", leave it uncheck then hit Uninstall.

6. Restart
7. After Restart, check in Settings > Devices, if the Surface Pen is still paired on the device. If it is still paired, Removed then Add the Surface Pen again.
8. Test the Surface Pen

If this answer your question, we highly encourage you to inform our Community by clicking on Yes or marking my post as an answer. This will help other members who may have the same issue as you. Otherwise, don't hesitate to update us so we can further assist you.

Kind Regards,

Marrion Y.

Answer 2

Hi there, thanks for the extensive reply.

Which I haven't tried yet.

I have an update though.

This morning, I saw the percentage at 93....

Right now, after a day of work, which I do not use the Pro 7 for (it's only for entertainment). The battery of the Pen is at ....... 95 %.

I really wish I made pictures, for sure my story doesn't make any sense.

I will try the solution if the pen drains again.

Answer 3

Hi DefJam1974,

Thank you for your response and for those details. Glad to hear that it is now working after the updates. You may reach us back again if issue occurs again.

Thank you for choosing Microsoft.

Kind Regards,

Marrion Y.