Windows 11 not recognising external displays

Question

I recently purchased a Surface Laptop 4 to replace my old Surface Pro (2017). In my home office I run a Surface Dock connected to two Mi 34"Curved Gaming Monitors. They connect to the dock via MD -> DP cables.

I have never had a problem running the two displays via the dock with my Surface Pro (running Windows 10).

When I was running Windows 10 on my Surface Laptop 4, again, no issues.

As soon as I have updated to Windows 11, my Surface Laptop 4 is unable to recognise the external displays.

When I check in "Device Manager", it states the following errors:

Monitor 1

Device settings for DISPLAY\MS_0001\4&2d731249&2&UID28742 were not migrated from previous OS installation due to partial or ambiguous device match.

Last Device Instance Id: DISPLAY\MSH062E\5&1a097cd8&0&UID5527112

Class Guid: {4d36e96e-e325-11ce-bfc1-08002be10318}

Location Path:

Migration Rank: 0xF000FFFF0000F100

Present: true

Status: 0xC0000719

Monitor 2

Device settings for DISPLAY\MS_0001\4&2d731249&2&UID33094 were not migrated from previous OS installation due to partial or ambiguous device match.

Last Device Instance Id: DISPLAY\MSH062E\5&1a097cd8&0&UID5527112

Class Guid: {4d36e96e-e325-11ce-bfc1-08002be10318}

Location Path:

Migration Rank: 0xF000FFFF0000F100

Present: true

Status: 0xC0000719

I have tried everything on the various help pages across the internet, and nothing has worked. After rolling back the Intel drivers, I managed to get the display section to show that there are two additional displays, but it will not recognise them as active.

I am really at a loss now. Any advice or suggestions would be greatly appreciated. It has got to the point that I am still using my Surface Pro with the two monitors, in order to get my work done.

moved from: Windows/ Windows 11 / Display and graphics

Answer 1

Hello JamesKitching1,

Thanks for reaching Microsoft Community. We're sorry to hear about this external display issue on your device. We'll do our best to help.

This could be due to display driver problem or software conflict resulting your device not to recognize the external monitors. In the meantime, please give these methods a try and observe if issue persists or not:

1. Run the Surface Diagnostic Toolkit and check for Windows Update. Ensure all pending updates are installed.
2. Manually install drivers and firmware for SurfaceCheck what is the current OS Build of your Windows version by typing winveron the search barnear the Windows logo.
   Go to Download driver and firmware for Surface**,**choose (your Surface model) then click **Download.**Choose the .msi file closest to your current OS Build and click Next.
   After downloading, run and install the .msi then Restart.
3. Run the System File Checker in Windows (microsoft.com)

Kindly also follow the troubleshooting guide on Troubleshoot connecting Surface to a second screen (microsoft.com) and Troubleshoot Surface Dock and docking stations (microsoft.com).

Feel free to respond on this thread to let us know how it goes.

Hope to hear from you.

Kind regards,

StevenK

Answer 2

This from change log from Windows 11

Releasing Windows 11 Build 22000.466 to Beta and Release Preview Channels

“We fixed an issue that causes a device to stop working when it’s connected to multiple displays.“

https://blogs.windows.com/windows-insider/2022/01/14/releasing-windows-11-build-22000-466-to-beta-and-release-preview-channels/

Maybe…?

Answer 3

Hello again, JamesKitching1.

We have noticed that you haven’t replied to our last response. We would like to know if you still need assistance with your concern. If yes, kindly reply back so we can further assist you.

Hope to hear from you.

Answer 4

Thanks Steven, I will try all of these methods and get back to you shortly in the next few days. I have been dealing with a family covid crisis.

Answer 5

Hello again, JamesKitching1.

May I know what how did the troubleshooting go?

Hope to hear from you soon.