Surface Laptop Keyboard Not Working

Question

Hi,

There’s a yellow triangle error next to ‘Surface Keyboard’ under ‘Firmware’ in ‘Device Manager’. It keeps saying the device cannot work properly until the computer is restarted (code 14) but I’ve restarted it several times and I still cannot use any of the keys on my keyboard nor the touchpad. I have Windows 10 on my laptop.

Does anyone have suggestions to how to fix this? I really need to fix this issue ASAP.

Answer 1

Hello AMRITASIVIA,

Thanks for reaching Microsoft Community. We're sorry for the inconvenience this has caused you. We understand how frustrating it is to have such issue on your device.

When this happens, it might be due to driver issue or potential hardware failure. Please try updating first the driver in Device Manager and see if it fixes the issue:

1. Open Device Manager, and locate the driver with the error.
2. Right-click the device with the yellow exclamation mark and select the Update driver option.
3. Choose Browse my computers for drivers, then select Let me pick from a list of available drivers on my computer.
4. Then, check all the options and follow installation prompt.

Otherwise, to determine whether this is a hardware failure or not. Check if your keyboard works in UEFI or not. See How to get to the UEFI settings on a Surface for more details.

Let us know how it goes by simply respond on this thread.

Hope to hear from you soon.

Kind regards,

StevenK

Answer 2

We have noticed that you haven’t replied to our last response. We would like to know if you still need assistance with your concern. If yes, kindly reply back so we can further assist you.

Hope to hear from you.

Answer 3

We still have not received any response from you in the last 72 hours. Please feel free to create a new thread if you have different and new concerns.

Should you have any questions, please do not hesitate to let us know.