My Surface Laptop Gen 1 is not accepting my Microsoft pen

Question

hello, I've had my Microsoft Surface Laptop for a little over 3 weeks now, and it's mostly been great but. I've run into a problem. I bought a "knock off" surface pen for animation. I just didn't want to spend 100 dollars on a pen. and it worked really nice for the first 2 weeks. then it just stopped out of nowhere, now I'll tell you everything I've done so far so you don't tell me something I already know or have done. I have restarted my computer made sure the batter was okay. checked the pen's battery got new AAAA batters on amazon made sure to get all the latest drivers. now this is a pen with no eraser I'll put a link to the exact one https://www.amazon.com/Surface-Pen-Microsoft-Certified-Sensitivity/dp/B07VW6BRQY/ref=asc_df_B07VW6BRQY/?tag=hyprod-20&linkCode=df0&hvadid=380200604373&hvpos=1o6&hvnetw=g&hvrand=17991435723338311630&hvpone=&hvptwo=&hvqmt=&hvdev=c&hvdvcmdl=&hvlocint=&hvlocphy=9032441&hvtargid=pla-815220876928&psc=1&tag=&ref=&adgrpid=82910274452&hvpone=&hvptwo=&hvadid=380200604373&hvpos=1o6&hvnetw=g&hvrand=17991435723338311630&hvqmt=&hvdev=c&hvdvcmdl=&hvlocint=&hvlocphy=9032441&hvtargid=pla-815220876928

so? what do I do? I've read all the official stuff Microsoft tells you to do but some of it does not apply to me so please I really need help with this 

Edynn.

Answer 1

Hi edynnfromspook123,

Thank you for reaching out to Microsoft Community.

Please try these steps to troubleshoot the issue:

1. Open Device Manager
2. Click View on top and check Show hidden devices.

**** We will refresh pen and touchscreen drivers so even though this is not a Surface Pen, just check if these drivers below are present and do what is asked.

Note: If prompted with a checkbox stating "Delete the driver software for this device", leave it uncheck then hit Uninstall. Do this for all  drivers asked to uninstall

3. Expand Human Interface Devices > HID-compliant pen > Uninstall device

Surface pen settings > Uninstall device

Surface pen integration > Uninstall device

HID-Compliant touch screen > Uninstall device (You might have 2 of these driver, Uninstall both

Intel (R) Precise Touch Device> Uninstall device

4. Expand Firmware > Surface touch > Uninstall device
5. Expand System devices > Surface pen pairing > Uninstall device

Surface Touch Servicing ML> Uninstall device

     Note: If prompted with a checkbox stating "Delete the driver software for this device", leave it uncheck then hit Uninstall. Do this for all  drivers asked to uninstall

6. Restart
7. Test the pen again

If still issue persist after the steps above, you may try these steps to troubleshoot further:

1: Run Surface Diagnostic Toolkit and check Windows Update

2: Update drivers and firmware

                               Check what is the current OS Build of your Windows version by going to Settings > System > About.

                               Go to Download driver and firmware for Surface, choose Surface Laptop 1 then click Download on the next page.

                               Choose the .msi file that matches your current OS Build and click Next.

                               After downloading, run and install the .msi then Restart.

If this answer your question, we highly encourage you to inform our Community by clicking on Yes or marking my post as an answer. This will help other members who may have the same issue as you. Otherwise, don't hesitate to update us so we can further assist you.

Kind Regards,

Marrion Y.