Outlook 2019 is unable to add Hotmail account.

techcoor 1,251 Reputation points
2021-01-17T17:44:24.54+00:00

When using the Outlook 2019 auto create email account get Something went wrong and Outlook couldn't set up your account. Only options Retry and Change Account type, Typring ether Outlook.com or Exchange account. does not help. I would not know what manual settings to use.

Outlook Management
Outlook Management
Outlook: A family of Microsoft email and calendar products.Management: The act or process of organizing, handling, directing or controlling something.
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  1. Anonymous
    2021-01-18T13:58:04.58+00:00

    Glad to hear it sorted. You can report this as feedback over here on uservoice.
    https://outlook.uservoice.com/forums/322590-outlook-2016-for-windows

    --please don't forget to Accept as answer if the reply is helpful--

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  1. Anonymous
    2021-01-17T18:33:46.68+00:00

    Something here may help.
    https://support.microsoft.com/en-us/office/add-your-outlook-com-account-in-outlook-for-windows-642c1902-bdd9-4dc3-abe7-76d60b148b23

    --please don't forget to Accept as answer if the reply is helpful--

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  2. Jade Liang-MSFT 9,976 Reputation points Microsoft Employee
    2021-01-18T03:58:17.15+00:00

    Hi @techcoor ,
    What's the version of your Outlook 2019(File>Office account>About Outlook), please first ensure that you have updated to the latest version of Outlook.

    Has this issue occurred only recently or in the first configuration time? If it only occurred recently, have you performed any special operations before it (such as change your alias, turn on two-factor authentication or others)?

    In order to further confirm if the issue is related to your account itself, please first try to log in your web mail to check if it could work normally there, and then check your alias and account settings

    If the issue only occurred with outlook client, it's suggested to create a new Outlook profile and configure your account manually with IMAP or POP to check, for detailed information, please refer to this article: POP, IMAP, and SMTP settings for Outlook.com

    Hope that would be helpful to you, and if your issue has any update, please feel free to post back.


    If the response is helpful, please click "Accept Answer" and upvote it.
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  3. techcoor 1,251 Reputation points
    2021-01-18T04:34:15.207+00:00

    I was trying to clear a Google account not able to sent email. Have no idea why the Google email problem occurred. I had tried the control panel online repair when the problem "can not setup a Hotmail account" occurred. Since I could not figure how to uninstall and reinstall Outlook only, I ended up deleting the email account then uninstalling Office 2019 and reinstalling Office 2019. I also picked up that Outlook 2019 could not figure how to configure a Verizon email account. Again I uninstalled and reinstall Office 2019. However, the deleted Verizon email account had not cleared. I ended up with two Verizon email accounts on the left side. I had to delete the Verizon account then delete original Verizon account from the left side. I did manual Imap install of the Verizon account. Finally, Outlook 2019 was able to add the Hotmail account.

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