Slim Pen 2 eraser sensitivity not working in Clip Studio Paint

Question

Hi,

I use the Slim Pen 2 on my Surface Pro 9 to draw on CSP and all is well except for a single problem: whenever I turn my pen over and erase, it erases sure, but there's no pressure/opacity sensitivity. The pen side works fine with the sensitivity.

I tried everything I could. I have preferences set as "Tablet PC", I checked the Modifier Key Settings, but nothing works.

Any help is appreciated, thanks.

(I attached an image where I use the eraser brush with my pen vs the end of my pen. You can see the difference.) https://imgur.com/a/92uIdKI

Answer 1

Hello, MAK COLE.

Welcome to Microsoft Community!

Thank you for the pictures and description.

I have noticed that you find that the eraser function of the nib produces different results than the eraser function of the pen when using the CSP.

Perhaps you could shed some light on the eraser function of the CSP? For example, when we are using an application, we can click on the eraser in the toolbar so that the behavior of the pen tip becomes erasing. And the eraser of the pen itself will have a blurring effect on the input in CSP.

I'm not sure if this phenomenon happens in other applications. You can do a similar test in Windows Paintboard and share the results with me.

This may be an effect specific to CSP applications. It would also be helpful to know more about how the eraser behaves to help us determine if there are any issues with your Surface Slim Pen 2.

Of course, I also recommend that you manually get the driver and firmware installer for your Surface Pro 9 to troubleshoot unknown driver issues and maintain device performance:

Surface Pro 9 with Intel Processor	https://www.microsoft.com/download/details.aspx?id=104680
Surface Pro 9 with 5G (SQ3 Processor)	https://www.microsoft.com/download/details.aspx?id=105941

You need to select the corresponding download link according to your CPU model.

These are some of the things we can do at this time and I look forward to your progress. I hope to be able to share as many ideas with you as possible.

Best Regards.

Leo.L - Microsoft Community Support Specialist

Answer 2

Hi, I tried getting the installer but it did not fix my issue. I tried to test the eraser in Krita and it seems to be the same problem.

Answer 3

Hi, MAK COLE.

Thank you for your response.

The first thing we can confirm is that the Surface Slim Pen 2 features are definitely compatible with the Office family of apps or the Windows drawing tablet.

Maybe I didn't express myself clearly enough. In fact Krita is also a third-party app. We need to confirm if there is a hardware issue with the Surface Slim Pen 2 through some Microsoft Community Support aware apps such as OneNote.

If we find that the performance issue with the eraser function occurs only in third-party apps, you will need to confirm their compatibility with the Surface Pen family of products with the developers of the apps.

If you find that the eraser still doesn't work well in apps like OneNote or Paintboard, and with drivers installed. It is necessary to consider whether there is a hardware problem with the eraser of your Surface Slim Pen.

Unfortunately, I'm not around to assist you directly with debugging your device in this case, and I recommend that you get in touch with the Surface Technical Support team for hardware support for the Surface Pen:

Open the Surface App (usually built into your Surface device, or you can download it from the Microsoft Store if you don't have one) and follow the procedure below:

1. Click "Help and Support" and then click "Get Help".
2. Briefly describe your problem in the text box, such as "Surface Pen's eraser works abnormally", and then press Enter.
3. Click "Contact Support" at the bottom.
4. Select "Technical Support" and click "Confirm".
5. You will see "Chat support" and "Phone support" options, please contact them during working hours, you will get one-to-one support services.

I lookforward to your progress, and I'm with you.

Best Regards.

Leo.L - Microsoft Community Support Specialist