Surface Pro 3 shutdown during update

Anonymous
2018-10-21T10:27:05+00:00

Hi,

My Surface Pro 3 recently went through and update and shutdown during the update.  When trying to boot the surface back on the only thing that shows up on the screen is the word "Surface".  If the update did not go well and the computers files are corrupted I'm not worried about doing a complete reset and losing all files but I don't know how to do that without accessing the computer.  Does anyone have any suggestions on how to do a complete reset using a bootable usb drive?

Surface | Surface Pro | Install and update

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question. To protect privacy, user profiles for migrated questions are anonymized.

0 comments No comments
{count} votes

4 answers

Sort by: Most helpful
  1. Anonymous
    2018-10-21T10:43:31+00:00

    Go to https://support.microsoft.com/en-us/surfacerecoveryimage   (with a

    different Windows computer if yours is not working properly)  and download a

    recovery image for your Surface. You will need a 16GB USB stick formatted FAT32

    (use a Windows computer). Use FULL format and not quick format. Give the volume

    a name like surfboot.

    Unzip/extract the recovery zip to the formatted USB stick and then-

    To reset your Surface from a USB recovery drive:

    Step 1:    Make sure your Surface is turned off and plugged in (hold down the power

    button for 30 seconds).

    Step 2:     Insert the USB recovery drive into the USB port on your Surface.

    Step 3:    Press and hold the volume-down button while you press and release the

    power button on your Surface.

    Step 4:     When the Surface logo appears, release the volume button.

    Step 5:    When prompted, select the language and keyboard layout you want.

    Step 6:     Select Troubleshoot > Reset your PC.

    If prompted for a recovery key, select Skip this drive at the bottom of the

    screen.

    Step 7:     Select the target operating system you wish to reset. This

    refers to the current operating system installed on your Surface.

    Step 8:    Select Yes, repartition the drives, and on the next page, select Next.

    Step 9:     Choose Just remove my files.

    Step 10:    Select Reset.

    Surface restarts and the Surface logo displays while the reset process continues

    (this can take a while).

    0 comments No comments
  2. Anonymous
    2018-10-21T10:51:16+00:00

    Thanks so much for your quick reply.  I will give it a try now and let you know if it works.

    0 comments No comments
  3. Anonymous
    2018-10-24T22:10:26+00:00

    After following these steps I recieved an error and still cannot get past the word "Surface" on the screen. 

    Any other suggestions?

    0 comments No comments
  4. Anonymous
    2018-10-25T10:23:50+00:00

    If the Surface Logo comes up and there is no other activity at all, and you

    can't boot from the recovery USB you created using the process I described,

    let's try changing the boot order in the UEFI so that it automatically boots

    from a bootable USB. There's a good write up at

    https://surfacetip.com/configure-surface-pro-3-uefi-bios-setup/ on how to set

    USB as the first boot device.

    I also want to double check that you use a new USB 16GB stick formatted FULL

    format FAT32, as there are issues if it was used previously in say an android

    device, etc.

    1 person found this answer helpful.
    0 comments No comments