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surface go 2 battery suspended

Anonymous
2025-04-09T15:50:26+00:00

Good Day, I'm facing an issue with my surface go2, the system is shutting down the moment is unplugged form power although it's been purchased since less than two years and impossible the battery is damaged that fast.

after running battery report i have found that the battery is suspended, could you please explain what's the problem and how can be resolved?

you can reach me to this email: (***email removed due to policy***)

Surface | Surface Go | Power and battery

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  1. Anonymous
    2025-06-21T05:22:04+00:00

    Hello Dalia EL Hassan,

    Welcome to the Microsoft Community.

    I understand that your Surface is experiencing battery-related issues.

    At this point, it's unclear whether this is caused by a hardware problem with the battery or a system/driver error.

    I recommend following the troubleshooting steps in the link below to see if it resolves the issue.

    Surface battery won’t charge or Surface won’t run on battery - Microsoft Support

    Please follow the instructions in the link to check which state your Surface battery icon is currently displaying, and refer to the corresponding solutions provided.

    To avoid some misunderstandings, please allow me to clarify that as community support, we are not Surface Hardware Support Team.

    Microsoft Community helps users resolve technical issues and cannot handle hardware problems or access your device information.

    If the above solutions don't resolve the issue or if you confirm this is a hardware failure, I recommend requesting repair service through the link below.

    How to get service or repair for Surface - Microsoft Support

    I hope this information helps. If you have any updates, feel free to let me know—I’ll be here to help.

    Best regards,

    Huy-K | Microsoft Community Support Specialist

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