Surface pro 6 won't recover using Microsoft image usb

Question

I was having issues downloading the image recovery so Microsoft sent out a USB with the image already on it I still cannot recover my PC not sure what's going on is it all the way up to 99 and then says it ran into a problem recovering my PC

Answer 1

Hi AddlayGuess1,

Thank you for reaching out to Microsoft Community.

I suggest that you run the Microsoft Surface Data Eraser Tool first on the device then perform the USB Recovery Image again.

If this answer your question, we highly encourage you to inform our Community by clicking on Yes or marking my post as an answer. This will help other members who may have the same issue as you. Otherwise, don't hesitate to update us so we can further assist you.

Kind Regards,

Marrion Y.

Answer 2

How do i run this program

Answer 3

Hi AddlayGuess1,

Thank you for the response and I apologize for the delay. The step by step guide in using the Microsoft Surface Data Eraser Tool in provided on the link : https://docs.microsoft.com/en-us/surface/microsoft-surface-data-eraser.

Kind Regards,

Marrion Y.

Answer 4

I dobt havr a computer to domload the data tool to put on my surface pro pleae thee has to be another way i am 13 days without my device

Answer 5

Hello,

This is from Barb Bowman

It's for an Surface Pro 3. See if works on your Surface Pro 6

Step 1:    Make sure your Surface is turned off and plugged in (hold down the power

button for 30 seconds).

Step 2:     Insert the USB recovery drive into the USB port on your Surface.

Step 3:    Press and hold the volume-down button while you press and release the

power button on your Surface.

Step 4:     When the Surface logo appears, release the volume button.

Step 5:    When prompted, select the language and keyboard layout you want.

Step 6:     Select Troubleshoot > Reset your PC.

If prompted for a recovery key, select Skip this drive at the bottom of the

screen.

Step 7:     Select the target operating system you wish to reset. This

refers to the current operating system installed on your Surface.

Step 8:    Select Yes, repartition the drives, and on the next page, select Next.

Step 9:     Choose Just remove my files.

Step 10:    Select Reset.

Surface restarts and the Surface logo displays while the reset process continues

(this can take a while).

Also verify that there is no micro SD card in the slot.

Hope this helps.