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Why is the Intel i5-7200u processor not supported? it meets the requirements set forth for speed and cores and its the processor in my Microsoft Surface Laptop that you Microsoft sold me.

Anonymous
2024-12-04T13:19:28+00:00

why does my surface laptop not meet the requirements for Windows 11. It was manufactured and sold by you?

Surface | Surface Laptop | Install and update

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  1. Anonymous
    2024-12-04T14:09:26+00:00

    Hi Greg,

    Based on your description, I suspect that you actually have the original Surface Laptop and not a Surface Laptop 2 that this post was filed under.

    You can see the Surface devices that are upgradeable to Windows 11 at Which Surface devices can be upgraded to Windows 11? - Microsoft Support.

    To answer your specific question, the minimum processor that supports Windows 11 is the 8th generation Intel processor and as you noted, your device has a 7th generation processor. This does not meet the requirements.

    The detailed list of supported processors is available at Windows Processor Requirements | Microsoft Learn.

    Hope this helps,

    Greg

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