My Surface Book Screen has a smudge or smear on the left edge of the screen.

Question

My Surface Book has what appears to be a smudge or smear of some sort on the left edge of the screen. It does not appear immediately upon start up but develops after several minutes. If I take my finger and rub it vigorously the smudge will disappear momentarily and then begin to reappear. Any ideas what is going on here.

Device name SurfaceBook

Processor Intel(R) Core(TM) i7-6600U CPU @ 2.60GHz 2.81 GHz

Installed RAM 8.00 GB

Device ID B07A8940-70BB-43C9-8E97-96CE21316260

Product ID 00330-62933-06850-AAOEM

System type 64-bit operating system, x64-based processor

Pen and touch Pen and touch support with 10 touch points

Answer 1

Hi Timothy!

Thanks for reaching Microsoft Community. We're sorry for the inconvenience this may have caused you. We're here to help and let's work on this together.

I understand you're having an issue with your Surface device. Happy to help and provide more options here.

Before considering any troubleshooting options, please first make sure your device is up to date. To check for updates, just follow these steps:

Start> Settings> Update & Security> Windows Update> then check for updates and install any available updates.

Most common reason for this issue is due to a corrupt driver and operating system. Please update drivers and firmware and see through this link Download drivers and firmware for Surface - Microsoft Support on how to update.

Please let us know how it goes. We look forward to hearing from you.

Greetings,

RodelioP.

Answer 2

Hi Timothy!

We haven't heard from you in 72 hours, so we will consider your issue resolved. If you do need further help, please create a new thread to discuss your concerns through this link: Create a new question or start a discussion (microsoft.com) as we will not be monitoring this thread going forward.

Thank you for understanding.

Regards,

RodelioP.